Is the glue you use from animal origin?
We do not use any glues of animal origin.
What metal is your jewellery/watches made of?
We use 316L stainless steel in our watches and jewelry. 316L stainless steel is surgical steel that has a low nickel content. It is also used in surgical instruments and other medical equipment. It’s considered hypoallergenic, and won’t tarnish or rust. It is hypoallergenic, but not 100% nickel free, which makes it unsuitable for people with nickel allergies. Like most other stainless steel it contains 8-10.5% nickel.
What leather do you use in your products?
Our leather wallets and products are 100% cow leather.
What is your policy regarding animal welfare?
Together with our parent company, PVH Corp., we remain strongly committed to the humane treatment of animals in our supply chain and continually evaluate our sourcing practices to ensure our products are produced responsibly and ethically.
Our comprehensive Animal Welfare Policy Statement can be found on PVH.com here.
What is Tommy Adaptive?
Tommy Adaptive is our groundbreaking line of innovative clothing with unique features designed for ease of dressing. Our previous iteration, Runway of Dreams, catered only to apparel for Kids, but this has now been expanded to include Men and Women. Our goal remains the same: to make fashion accessible to people living with disabilities by introducing innovations to the mainstream.
What is the warranty of my TH watch??
Your TH watch is warranted by Movado. You can find more details on the warranty booklet you've received with your watch.
If you don't have the booklet anymore, please click here to see the warranty details.
Please note that the warranty does not cover analog batteries, straps, bracelets, crystals, or any other spare part of the watch.
What can I do to get my TH watch repaired?
If your TH watch needs to be repaired, please contact us. Our customer service team is happy to help you make sure you receive details to send out your watch for repair.
To help you in the best way possible, please make sure that:
- your watch is still within the 2-year warranty
- your watch has not been previously repaired by an unauthorized repair center
The item I want is out of stock, what can I do?
We suggest signing up to the Size Sold Out function on the product page, so you can receive up-to-date information via email if the product becomes available again!
Is Tommy Adaptive available in stores?
Where can I find size guides?
You can find size guides on most of our product detail pages. Simply find an item you like and click on the size guide button.
You can also find an overview of our size guides here.
Need more help?
We are available Monday – Sunday: 9AM – 9PM CET